Comparison

Gorgias vs Tidio

Last updated 2026-04-03

How they compare

The two most popular AI customer support tools for Shopify stores, but built for different stages of growth. Tidio is affordable, fast to set up, and handles the basics well with its Lyro AI chatbot. Gorgias is a full helpdesk with deep order management and unlimited agent seats. Start with Tidio, move to Gorgias when your ticket volume justifies the cost.

Want the full breakdown? Read our in-depth Gorgias vs Tidio guide with real pricing at different volumes and practical recommendations.

Score breakdown

Gorgias7/10
Tidio8/10
Starting price$10/mo

free trial

$24/mo

free trial

Pro price$300/mo$49/mo
Overall
7/10
8/10Best
Ease of use
7/10
9/10Best
Value for money
6/10
8/10Best
Shopify
9/10Best
8/10
Amazon
2/10
2/10
Platforms
Shopify
Shopify
Free trialYesYes

Best for

Gorgias

Best full helpdesk for high-volume Shopify stores

Growing Shopify stores handling 500+ support tickets per month who need order management built into their helpdesk

+Deep Shopify integration shows full order history, tracking, and customer lifetime value in every ticket
+Unlimited user seats on all plans, so your whole team can access support without per-seat charges
+AI auto-classification and macros with dynamic order data handle routine tickets without agent involvement
-Ticket-based pricing escalates fast, and AI Agent conversations are double-billed at $0.90-$1.00 each on top
-Starter plan caps at 50 tickets and 3 seats, so most real stores need the $300/mo Pro plan
-No Amazon Seller Central integration, so multichannel sellers still need a separate tool for Amazon support

Tidio

Best affordable AI chat for small to mid-sized stores

Small to mid-sized Shopify stores that want fast, affordable AI chat support without the complexity or cost of Gorgias

+Lyro AI chatbot automates up to 67% of support queries with 50 free AI conversations included on every plan
+Shopify integration lets agents view carts, issue refunds, check shipping, and manage orders directly in chat
+Live chat running in under 30 minutes with drag-and-drop chatbot builder, no coding needed
-Lyro AI and Flows are billed separately as add-ons, often doubling the real monthly cost
-Conversation-based billing gets expensive fast on high-traffic stores, with no unlimited tier below $749/mo
-Lyro only handles written inbound conversations, no voice support or proactive outreach campaigns

Our verdict

Gorgias -- 7/10

Gorgias is the best Shopify helpdesk for stores handling serious ticket volume. The order management built into every conversation saves agents real time. But the ticket-based pricing means costs climb quickly, and the AI Agent add-on is double-billed on top. If you are under 300 tickets per month, Tidio does the job at a fraction of the price.

Tidio -- 8/10

Tidio is the best entry point for AI customer support on Shopify. The Lyro chatbot handles the bulk of repetitive queries, the Shopify integration is solid, and you can be live in under 30 minutes. Just watch the add-on costs, Lyro and Flows are billed separately and can double your bill quickly.

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Frequently asked questions

How much does Gorgias actually cost per month?
The Starter plan is $10/month for 50 tickets, but most stores need the Basic plan at $60/month (300 tickets) or Pro at $300-$360/month (2,000 tickets). AI Agent interactions add $0.90 each on top. A store handling 500 tickets with moderate AI usage typically pays $150-$250/month total.
Can Gorgias process refunds automatically?
Yes. The AI Agent can process cancellations, initiate refunds, and update shipping details automatically without human involvement. Human agents can also process refunds, exchanges, and order edits directly from within a ticket using the Shopify sidebar.
Does Gorgias work with Amazon?
No. Gorgias does not have an Amazon Seller Central integration. It is primarily built for Shopify stores. If you sell on Amazon and need unified support, you would need a bridging tool like ChannelReply or manage Amazon support separately.
Is Gorgias or Tidio better for Shopify?
Tidio is better for small to mid-sized stores under 300 conversations per month that want fast, affordable AI chat. Gorgias is better for growing stores handling 500+ tickets that need order management and multichannel support. See our full comparison for details.
How many agent seats does Gorgias include?
The Starter plan includes 3 seats. All plans from Basic ($60/month) upwards include unlimited agent seats at no additional per-seat charge. This makes Gorgias cost-effective for growing support teams.
What is Gorgias AI Agent and how much does it cost?
Gorgias AI Agent 2.0 is a two-part AI system: a Shopping Assistant for pre-purchase conversations and a Support Agent for post-purchase tickets. It costs $0.90 per interaction on annual billing or $1.00 per interaction on monthly billing, charged on top of your plan subscription.

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