Free tool
AI Chatbot ROI Calculator
Work out the agent hours an AI chatbot would free up, and what Weav, Tidio and Gorgias would cost you at that volume. All amounts in USD on monthly billing.
Your support numbers
Total customer conversations a month. 0 to 100,000.
Minutes to resolve one ticket. 0 to 120.
Fully loaded cost. Enter 0 if you handle support yourself. 0 to 500.
0 to 95. Vendors publish 70 to 71 per cent as a best case.
Knowledge base writing, agency help, migration. Defaults to 0.
What resolution rate should I use?
Tidio says Lyro resolves up to 70 per cent of support questions. Weav claims a 71 per cent average. Both are the vendors' own published ranges rather than our measured results, so treat them as a ceiling and start at 50 per cent if you are unsure. See how we test.
Enter your ticket volume, handle time and agent cost to see the hours freed and what each tool would cost.
How do you calculate AI chatbot ROI?
Three numbers decide it. How many tickets the AI closes without a human, what a human-handled ticket costs you in labour, and what the tool bills you each month. Everything else is commentary. All figures on this page are in USD on monthly billing.
Most stores underestimate their labour bill. A store handling 500 tickets a month at 8 minutes each burns about 67 agent hours. At $18 an hour that is roughly $1,200 a month before any tool cost. If AI resolves 60 per cent, about 40 hours come back. Whether that becomes profit is a separate question, and it depends on whether you actually cut hours.
Which chatbot is cheapest at my volume?
Under roughly 500 tickets a month, Weav is usually cheapest, because it charges by AI message with no per-resolution fee. Its Plus plan covers 500 AI messages for $29 a month. Tidio sits close behind once you add the Lyro add-on, which starts at $39 a month on top of the base plan.
Above that, Gorgias starts to make sense, though not on price alone. You are paying for order management inside the helpdesk: refunds, cancellations and order edits without leaving the ticket. Its AI Agent interactions bill at $1.00 each on monthly billing, so the AI line scales with usage rather than sitting flat. Ticket overage on Starter and Basic is $0.40 per ticket, which is often cheaper than moving up a tier.
The full tier-by-tier breakdown lives in our Tidio vs Gorgias comparison.
What does the calculator leave out?
Revenue. Faster first replies cut cart abandonment, round-the-clock cover picks up sales from other time zones, and in-chat product answers lift average order value. None of that is modelled here, because it varies far too much by store to estimate honestly.
It also ignores the cost of your own time setting the thing up and writing the knowledge base, beyond the optional setup figure you can enter above. Budget a weekend for a small catalogue.
Looking at the wider stack? See our guides to the best AI tools for Shopify and the best AI tools for Amazon FBA sellers.
FAQ
Questions about chatbot ROI
- How much can an AI chatbot save my e-commerce store?
- It depends on ticket volume, handle time and what an hour of support labour costs you. A store handling 300 tickets a month at 8 minutes each with a $18 an hour agent spends about $720 a month in labour. If AI resolves 60 per cent of those tickets, that is roughly $432 of agent time freed, before the tool bill. Subtract the plan cost to get the net figure. All amounts are in USD.
- What resolution rate do the vendors claim?
- Tidio says Lyro resolves up to 70 per cent of support questions. Weav claims a 71 per cent average across its customers. Those are vendor-published figures, not our test results. Stores with thin FAQ content and complex or customised products land lower. Read how we test before you trust any single number.
- How much does Tidio cost at my ticket volume?
- The calculator reads Tidio's published tiers: Free covers 50 conversations a month, Starter is $29 for 100, Growth is $59 up to 2,000 and Plus is $749 for unlimited. Lyro AI is a separate add-on from $39 a month once you pass the 50 free AI conversations, so the calculator adds it on top rather than pretending it is included.
- How much does Gorgias cost at my ticket volume?
- Starter is $10 for 50 tickets, Basic is $60 for 300 and Pro is $360 for 2,000, all on monthly billing. Starter and Basic bill overage tickets at $0.40 each, so the calculator adds overage instead of jumping you to Pro when that is cheaper. AI Agent interactions are extra at $1.00 each on monthly billing. Beyond 2,000 tickets Gorgias is a custom quote.
- Why does the calculator include Weav?
- Weav charges by AI message rather than per resolution, which usually makes it the cheapest of the three under a few hundred tickets a month. Lite is free for 20 AI messages, Plus is $29 for 500, Pro is $119 for 5,000 and Max is $359 for 20,000. Buy on weav.com rather than through the Shopify App Store, where the same plans cost more.
- Do hours saved turn into real money?
- Only if you act on them. Freed hours become cash when you cut paid hours, avoid a hire you were about to make, or redeploy the time onto work that earns. If the same people stay on the same payroll doing the same shifts, the saving shows up as capacity, not as profit.
- How do I calculate the ROI of a support chatbot?
- Start with monthly tickets times average handle time times hourly cost, which is your current labour bill. Multiply by the share AI resolves to get gross saving. Subtract the tool's monthly cost for net saving. Divide any one-off setup cost by net saving for payback in months. Divide net saving by tool cost for ROI per cent.