How much does Gorgias actually cost per month?

The Starter plan is $10/month for 50 tickets, but most stores need the Basic plan at $60/month (300 tickets) or Pro at $300-$360/month (2,000 tickets). AI Agent interactions add $0.90 each on top. A store handling 500 tickets with moderate AI usage typically pays $150-$250/month total.

Can Gorgias process refunds automatically?

Yes. The AI Agent can process cancellations, initiate refunds, and update shipping details automatically without human involvement. Human agents can also process refunds, exchanges, and order edits directly from within a ticket using the Shopify sidebar.

Does Gorgias work with Amazon?

No. Gorgias does not have an Amazon Seller Central integration. It is primarily built for Shopify stores. If you sell on Amazon and need unified support, you would need a bridging tool like ChannelReply or manage Amazon support separately.

Is Gorgias or Tidio better for Shopify?

Tidio is better for small to mid-sized stores under 300 conversations per month that want fast, affordable AI chat. Gorgias is better for growing stores handling 500+ tickets that need order management and multichannel support. See our full comparison for details.

How many agent seats does Gorgias include?

The Starter plan includes 3 seats. All plans from Basic ($60/month) upwards include unlimited agent seats at no additional per-seat charge. This makes Gorgias cost-effective for growing support teams.

What is Gorgias AI Agent and how much does it cost?

Gorgias AI Agent 2.0 is a two-part AI system: a Shopping Assistant for pre-purchase conversations and a Support Agent for post-purchase tickets. It costs $0.90 per interaction on annual billing or $1.00 per interaction on monthly billing, charged on top of your plan subscription.

Customer Support

Gorgias Review

Item: Gorgias
Rating: 7
Author: Mark Dunne

Best for Growing Shopify stores handling 500+ support tickets per month who need order management built into their helpdesk

Our verdict

Gorgias is the best Shopify helpdesk for stores handling serious ticket volume. The order management built into every conversation saves agents real time. But the ticket-based pricing means costs climb quickly, and the AI Agent add-on is double-billed on top. If you are under 300 tickets per month, Tidio does the job at a fraction of the price.

Score

7/10

Ease of use: 7/10
Value: 6/10
Amazon: 2/10
Shopify: 9/10

Try Gorgias

Verified Oct 2026. Opens Gorgias in a new tab.

Written by Mark Dunne, 11+ years selling online

Tested on a live Shopify storeLast checked 3 April 2026How we test

TL;DR

Gorgias scores 7/10 for e-commerce sellers. Paid plans start at $10/mo. Gorgias is a Shopify helpdesk that lets support agents view and edit orders, process refunds, and manage subscriptions without leaving the ticket. The AI Agent handles routine queries automatically at $0.90 per interaction. It is the right tool once you are handling 500+ tickets per month, but the pricing gets expensive fast.

Best for: Growing Shopify stores handling 500+ support tickets per month who need order management built into their helpdesk. How we test tools

What Does Gorgias Do?

Gorgias is a customer support helpdesk built specifically for e-commerce, used by over 15,000 brands. Unlike general-purpose tools, it has a deep bi-directional Shopify integration that shows the full customer profile, order history, and lifetime value inside every ticket.

The AI Agent 2.0 splits into two personas: a Shopping Assistant for pre-purchase conversations on product pages and a Support Agent for post-purchase tickets (order status, returns, cancellations). The Support Agent can take direct action on orders, processing cancellations, initiating refunds, and updating shipping details automatically.

Gorgias handles email, chat, social media, and phone support in a unified inbox. It is not chat-only like Tidio. This makes it a full helpdesk solution rather than just a chatbot.

How Does Gorgias Score?

Overall

Ease of use

Value

Shopify

Amazon

How Much Does Gorgias Cost?

AI Agent interactions cost $0.90 each on annual billing ($1.00 monthly) on top of your plan cost. A store with 200 AI interactions per month adds $180 to the bill. Ticket overages on the Starter and Basic plans are billed at $0.40 per ticket.

Starter

$10/mo

billed annually

$10/mo if billed monthly

✓50 tickets/month

✓3 agent seats

✓Shopify integration

✓Email and chat channels

✗Only 50 tickets included

✗Capped at 3 seats

✗No social media channels

✗No automation rules

Basic

Recommended

$60/mo

billed annually

$60/mo if billed monthly

✓300 tickets/month

✓Unlimited agent seats

✓All channels (email, chat, social, phone)

✓Automation rules

✓AI Agent access

✗No revenue tracking

✗Basic reporting only

Pro

$300/mo

billed annually

$360/mo if billed monthly

✓2,000 tickets/month

✓Unlimited agent seats

✓Revenue statistics

✓Advanced reporting

✓Priority support

✓AI Agent with full capabilities

✗Expensive for smaller stores

✗AI Agent interactions still billed separately

Enterprise

Contact sales

✓5,000+ tickets/month

✓Dedicated success manager

✓Custom integrations

✓SLA guarantees

✓Advanced security

✗Custom pricing only

✗Annual contract required

Ready to try Gorgias?

from $10/mo

Verified Oct 2026

Try Gorgias

What Features Did We Test?

Shopify order management

Best in category

Agents see full order history, tracking info, lifetime value, and subscription status in every ticket. They can edit orders, issue refunds, cancel subscriptions, and apply discounts without leaving Gorgias. No other helpdesk matches this depth.

AI Agent (Support)

Works well

Handles order status, returns, and cancellations automatically. Can take direct action on orders without human involvement. Resolution quality is good for Tier 1 tickets. The $0.90 per interaction cost adds up at volume.

AI Agent (Shopping Assistant)

Works well

Proactively engages visitors on product pages and during checkout. Answers product questions and recommends alternatives. Revenue tracking lets you measure the direct sales impact of chat interactions.

Unified inbox

Works well

Email, chat, social media (Facebook, Instagram), and phone all flow into one inbox. Agents see the full conversation history across channels. This is a major advantage over chat-only tools like Tidio.

Automation rules

Works well

Auto-classify tickets, route to departments, and trigger macros based on ticket content. The macro system with dynamic order data handles routine responses well. Setup takes time but pays off at volume.

Amazon integration

Poor

No Amazon Seller Central integration. Multichannel sellers handling Amazon support need a separate workflow or a bridging tool like ChannelReply. This is a gap that matters for Amazon-heavy businesses.

What Does Gorgias Do Well?

Shopify integration depth

The bi-directional Shopify connection is the deepest available in any helpdesk. Viewing and editing orders from within a ticket saves agents significant time per interaction, especially for stores with high refund or exchange volumes.

Unlimited agent seats

Every plan from Basic upwards includes unlimited agent seats. Growing teams do not hit per-seat charges that make other helpdesks expensive as you hire.

Revenue attribution

The Shopping Assistant tracks revenue generated from chat interactions, giving you concrete ROI data for your support spend. Few helpdesks can show direct sales impact from customer service.

Multichannel support

Email, chat, social media, and phone in one inbox. Agents see the full customer history across channels. For stores that get support requests from multiple sources, this consolidation is valuable.

Where Does Gorgias Fall Short?

Double-billed AI costs

AI Agent interactions cost $0.90-$1.00 each on top of your plan cost. A store with 300 tickets where the AI handles 60% pays roughly $160/month in AI fees alone, on top of the plan subscription.

Steep jump to Pro

The Basic plan at $60/month includes 300 tickets. The next tier (Pro) jumps to $300-$360/month for 2,000 tickets. Stores in the 300-600 ticket range face expensive overages or a large plan upgrade.

Complex setup

Setting up macros, automation rules, and AI Agent personas takes 1-2 days. The interface is powerful but not intuitive. Budget a week before your team is fully comfortable, compared to 30 minutes with Tidio.

No Amazon support

No Seller Central integration. Multichannel sellers handling Amazon customer queries need a separate solution, which adds complexity and cost.

Starter plan is very limited

The $10/month Starter plan caps at 50 tickets and 3 seats with no automation. It is essentially a trial. Most real stores need at least the Basic plan at $60/month.

Decided Gorgias fits your stack?

from $10/mo

Verified Oct 2026

Try Gorgias

Who Should Use Gorgias?

✓

Shopify stores handling 500+ tickets per month

At this volume, Gorgias's order management and automation features save real time per ticket. The unlimited agent seats mean your team can grow without per-seat cost increases.

✓

Stores with high refund or exchange volumes

Processing refunds, exchanges, and order edits directly from within a ticket is Gorgias's strongest feature. If your agents spend a lot of time on order management, this is where Gorgias saves the most time.

✓

Teams that need multichannel support

If you receive support requests across email, chat, social media, and phone, Gorgias unifies them in one inbox with full customer history. Chat-only tools like Tidio cannot do this.

Who Should Avoid Gorgias?

✗

Small stores under 300 tickets per month

At low ticket volumes, Gorgias's pricing does not make sense. Tidio handles basic AI chat support at a fraction of the cost and sets up in 30 minutes instead of 1-2 days.

✗

Amazon-only sellers

No Seller Central integration. If your primary support volume comes from Amazon customers, Gorgias cannot help with that channel.

✗

Budget-conscious solo sellers

The realistic starting cost is $60/month (Basic) plus AI Agent fees. For a solo seller handling their own support, Tidio's free or Starter plan is a much better starting point.

✗

Stores that only need chat support

If live chat is your only support channel and you do not need email ticketing or order management, Gorgias is over-engineered for your needs. Tidio does chat-focused support better and cheaper.

How Does Gorgias Compare to Alternatives?

	Gorgias	Tidio
Starting price	$10/mo	Free
Ease of use	7/10	9/10
Value	6/10	8/10
Amazon	2/10	2/10
Shopify	9/10	8/10
Overall	7/10	8/10
Best for	Growing Shopify stores handling 500+ support tickets per month who need order management built into their helpdesk	Faster setup, cheaper pricing, better for stores under 300 tickets/month