Customer Supportautomation7.5/10

Rep AI Review

Shopify DTC brands wanting an AI agent that proactively engages visitors to boost conversion alongside handling support

Last updated 2026-08-17

Our verdict

More than a chatbot -- Rep AI monitors browsing behaviour and intervenes when visitors show exit intent or confusion, then handles the support conversation from there.

Try Rep AI

Last reviewed: by Mark Dunne

Pricing

Starter

$39/mo

Pro

$250/mo

Free trial available

Score breakdown

Overall
7.5
Ease of use
8
Value
7
Shopify
9
Amazon
1

Pros

+Proactive AI -- detects browsing signals and intervenes to convert visitors
+Handles support, sales, and returns in one widget
+12%+ conversion lift reported by users

Cons

-Shopify-only
-Session-based pricing scales sharply for high-traffic stores
-$12 per 1,000 visitor overage can catch sellers off guard

Supported platforms

Shopify

Ready to try Rep AI?

Shopify DTC brands wanting an AI agent that proactively engages visitors to boost conversion alongside handling support

Try Rep AI today

Similar tools

CRM7/10

Reply Agent

E-commerce sellers and small agencies who need a white-label CRM with built-in AI chatbots and omni-channel messaging across WhatsApp, Instagram, and more

Customer Support7.5/10

Yuma AI

Shopify brands doing 500+ tickets per month who want AI to take autonomous action, not just draft replies

Customer Support8/10

Tidio

Small to mid-sized Shopify stores that want fast, affordable AI chat support without the complexity or cost of Gorgias

Customer Support7/10

Gorgias

Growing Shopify stores handling 500+ support tickets per month who need order management built into their helpdesk

Compare toolsFind my full AI stack